Terms and Conditions

1. What these terms are

These are the terms on which Kinmoot Ltd (“we”, “us”) provides a hub to a business (“you”). Your hub is the branded site, and the app if your plan includes one, that you run for your own members on our software.

Nothing needs signing. We share this page with you after our call, and it is linked from the payment page. When you pay for your hub you agree to these terms, in the version on this page that day. Your plan, price and whether you pay monthly or annually are what you see at checkout and on your receipt.

The Terms and Conditions above, which apply to everyone who uses Kinmoot, and our Privacy Policy also apply. Where they disagree with these Platform Terms about your hub, these Platform Terms win.

2. Payment and cancelling

• Monthly. You are charged each month until you cancel. You can cancel at any time by giving us 30 days’ notice, and you pay for those 30 days.
• Annual. You pay once, up front, for twelve months, and the term runs its course. We will contact you before it ends.
• Prices are as shown at checkout and exclude VAT, which we add where it applies. Money between you and your investors never passes through us.
• Your first 30 days after go-live are covered by the guarantee in section 3. It applies to monthly and annual plans alike.

3. The 30-day money-back guarantee

If your hub is not right for you, tell us within 30 days of go-live and we will refund what you paid us for it. You do not need to give a reason. The rest of this section is exactly how that works.

3.1 When the 30 days start

The 30 days start on go-live, not on the day you pay. Go-live is the moment your hub is opened to your members: after your demo call, and once we have added your data to it, such as your courses and your contacts. We record that date and confirm it to you in writing. Setting up and moving your content in does not use up any of your 30 days.

3.2 How to claim

Email support@kinmoot.com from the address on your account, within the 30 days, and say you are using the guarantee. That is all. We will confirm we have it, and the time you sent it is what counts, not the time we reply.

3.3 What you get back

The subscription you have paid, less the list price of any migration or setup we have already done for you.

• Migration and setup are work we do by hand, so we keep their list price where we have done them. The list price of each is £750 plus VAT. If you paid for one separately, that payment stays with us. If it was included with your annual plan, £750 comes off your refund. Included with an annual plan is a discount for staying, and it does not survive you leaving inside the guarantee.
• If we have done no migration or setup, you get the whole subscription payment back.
• We pay the refund within 14 days of your claim, the way you paid: to your card, or by bank transfer if we invoiced you. We will send a credit note so you can reclaim the VAT.

3.4 What happens to your hub and your data

Claiming ends your plan. Section 4 applies as it does to any exit: you can export everything first, and if you want it deleted we delete it. Claiming the guarantee never costs you access to your own data.

3.5 After the 30 days

An annual term is not refunded pro rata once the 30 days have passed: you have paid for twelve months and they run their course. A monthly plan can be cancelled on 30 days’ notice under section 2 at any point. Neither of these affects your data rights in section 4, which never expire.

3.6 What this is, legally

You are a business, so the statutory 14-day cancellation right that protects consumers does not apply to you. This guarantee is a contractual promise we are choosing to make, and it sits alongside any right you have that the law does not let us exclude.

4. Your data is yours

Everything you and your members put into your hub belongs to you: your member list, deal interest registrations, deals, courses, lessons, videos, files, downloads, posts and your branding (“Your Data”). We hold it only to run your hub for you.

4.1 What we will never do with it

• Market to your members, for ourselves or for anyone else.
• Sell it, share it, or use it for a product or content of our own.
• Use it to train any model.
• Show your deals anywhere else unless you tick the box that asks us to put them there.

Where Your Data includes personal information about your members, we handle it only to provide your hub, in line with our Privacy Policy. Nobody at Kinmoot reads your content except to fix a fault you have asked us to look at, or where the law requires it.

Reading your files with AI. When you, or a partner you allow to, ask your hub to read a feasibility sheet, a brochure or photographs into a draft deal, or to draft campaign posts, that content is sent to Anthropic PBC in the United States, which runs the AI model that does the reading or the writing. Nothing is sent unless one of you asks for it, and Anthropic does not use it to train its models. We keep the files you had read, and what was read from them, for twelve months so that we can check and improve how well files are read, which can mean someone at Kinmoot comparing a file with what was read from it. That is the one exception to what this section says above, and it never trains a model. Our Privacy Policy (sections 4.3 and 4.4) sets out exactly what is sent and what is kept. If you would rather your hub did not use these features, tell us and we will switch them off.

4.2 Export it whenever you want

• Members, interest registrations and deals you can download yourself from your dashboard, as spreadsheets (CSV), whenever you like, as often as you like. No request, no wait, no fee.
• Everything else — courses, lessons, videos, files, downloads and posts — we will send you within 7 days of you asking, in the form we hold it and for no charge.
• You can do this on any plan, in the guarantee period, and after your plan has ended. We will not withhold your data because of a disagreement about a payment.

4.3 Have it wiped whenever you want

Tell us in writing that you want your hub’s data deleted. You do not need to give a reason and there is no notice period.

• We delete Your Data from our database, file storage and video hosting within 7 days, and confirm to you in writing when it is done. It will usually take hours rather than days.
• Copies in our providers’ rolling backups are overwritten within 30 days. Nothing in a backup is used for anything else in the meantime.
• Deletion is permanent. Before we do it we will offer you the export in section 4.2, and we will check the request comes from the owner of the hub.
• You can ask for part of it to be deleted, such as a course or a member, rather than all of it.

4.4 What deletion does not cover

• The records of what you bought and paid: invoices, receipts and credit notes. These are our accounts, not Your Data, and the law requires us to keep them for six years. They hold no member data.
• A member’s own account on kinmoot.com. Deleting your hub removes their membership of it, and does not close an account they hold with us in their own right. They can ask us to delete that separately under our Privacy Policy.

4.5 Your domain

A domain you connect to your hub stays yours and stays registered with you. Disconnecting it is a DNS change at your end, and we hold no claim on it.

5. What you are responsible for

• What you publish on your hub, and that you have the right to publish it. Your hub is your business; we provide the software it runs on.
• Having a lawful basis for the members and contacts you bring to it, and for what you do with them.
• Keeping your sign-in details safe and telling us if you think they are not.

Section 7.1 of our Terms and Conditions explains that what a business publishes on its own hub is that business’s responsibility, and that continues to apply.

6. Our responsibility to you

We will provide your hub with reasonable skill and care and keep it available. We cannot promise it will never be interrupted, and we will tell you about planned downtime and about a data breach affecting Your Data within 48 hours of finding it.

Our total liability to you under this contract is capped at the fees you paid us for the 12 months before the event that led to the claim (or, if you have been with us for less than 12 months, the fees for your first 12 months). We are not liable for lost profit, lost business or losses we could not reasonably have foreseen. Nothing here limits liability that the law does not allow us to limit, including for fraud, or for death or personal injury caused by our negligence.

7. Changing these terms

We may update these terms, and we will tell you by email at least 30 days before a change takes effect. If a change affects you on a monthly plan, you can cancel before it does without paying the 30 days’ notice.

We will not change sections 3 and 4 to your disadvantage during a term you have already started: the twelve months of an annual plan, or the month you are in on a monthly plan.

8. Who we are

Kinmoot Ltd, a company registered in England and Wales under company number 17381326, whose registered office is 66 Paul Street, London, EC2A 4NA. These terms are governed by the law of England and Wales.

Questions before you pay are welcome: support@kinmoot.com.